I recently had reason to stay in Milton, Ontario. My youngest daughter and I were in town for a dance competition and choose to stay at the Best Western Plus. Many dancers from the competition were staying there, we’ve stayed at a Best Western before, and this hotel was offering two queen size beds offered a heated indoor pool, and included parking all at a fairly competitive rate.
The Best Western Plus in Milton is located at 161 Chisholm Dr, Milton, ON L9T 4A6, Canada. It has a restaurant on site, and offers complimentary wifi. Although it seemed like a good choice, our stay was less than satisfactory.
Upon check -in we were told the pool was out of order and staff didn’t know how long it would be before it would be up and running again. These things happen, but it was disappointing as it was one of the reasons we choose this hotel.
The first room we checked into reeked of cigarette smoke and a strong musty odour. The wall paper was peeling off the walls in numerous places and I don’t believe the bathroom tub had been cleaned. I returned to the front desk, quietly explained my disappointment with my room, and requested a room change. I was met with no apology, no offer to help move my bags, but was given a new room. The second room still had a very strong musty smell and additionally had a broken lamp shade and a dripping fridge. I can admit I generally book into luxury hotels, but even at a three star hotel this is not acceptable. Back to the front desk. If not for the fact that at this point it was very late at night I would have changed hotels entirely. Taking a new tactic, I requested a room upgrade or a room in the “newer renovated” part of the hotel.
My daughter and I were then put on the first floor in a room with one Queen Size bed and a pull out couch. Although not ideal with just one bed, this room was much better than the first two. Clean, quiet and with a clean working mini-fridge and updated more recently renovated bathroom. It would do.
Although this Best Western Plus was ideally located close to our dance venue and within close proximity to restaurants and fabulous shopping, I will not be returning to this particular hotel nor can I recommend it to future travellers. I don’t feel this particular hotel is a good representation of the Best Western brand.
That doesn’t sound like a good experience at all! Hopefully next time it’s much better.
During a snow storm, we sought shelter late at night at a Best Western in Pennsylvania, luckily the manager was super nice and sympathetic and gave us an additional discount to help with the cost.
oh that’s so not fun , what a shame you had to go through all that , i would be so angry :/
oh my..so happy for the review .. ill be sure not to stay here in the future ,sorry you had a terrible experience
Id be super disappointed if they pulled this crap.
How dreadful and disappointing too. I’ve stayed at quite a few Best Westerns during my travels and have never come across anything remotely comparable.
Such a shame as it does put a damper on otherwise an adventurous trip. Hope your daughter was satisfied with her dance competition performance.
Not a good experience by the sounds of it. We have run into a similar situation before and it can be very frustrating.
Thank you for posting this review. Nothing like getting somewhere while tired and feeling like you are just another $!
I too have been surprised at the level difference in certain chains, Best Western being one of them. Some are downright gross and others are absolutely fabulous.
Yikes! We just stayed at a hotel in Richmond Hill this weekend that was like heaven compared to what you went through!
I have been through the same experience several times, once even in a luxury hotel in Boston. Considering a hotel is part of the SERVICE industry, you think that you would have gotten better treatment.
that’s said to hear. hopefully someone from management cleans up their act
Yeah, definitely not acceptable. Hotel is the wrong word.. motel. Lol. Hopefully the next hotel stay will be better somewhere else.
Yikes! Sounds awful. I can’t believe the 2nd room was bad too and for them not even to offer to help move your bags or apologize looks totally bad on them. I’m glad your 3rd room was better.
Oh eeew, I like Best Western’s in general, but we stayed in a fairly nasty one in Gatineau Quebec once. I didn’t know you could request a room change. (I was young :p).
I’m glad the third room was better.
Eeeee. The sounds rather horrible! When travelling I’ve stayed in 2-5 star hotels (I honestly go where I can get the best price based on reviews I find on Trip Advisor or past experiences).. and even in some of the lower ranked hotels, I haven’t really experienced anything that terrible.. I would have expected much better out of a Best Western indeed