I am fortunate enough to get my hands on some news from Disney as it comes straight off the press. If you are in the midst of planning a Disney vacation or heading towards the magic sometime soon and you have a loved one who requires some assistance, the following PR Release may be of interest. Disney always strives to put the needs of their guests first and are making a change to their Guest Assistance Card.
“After careful consideration, we will be replacing the Guest Assistance Card with the new Disability Access Service Card on October 9th to create a more consistent experience for all our Guests while providing accommodations for Guests with disabilities. Until October 9th, we will continue to use Guest Assistance Cards.”
Here are all the detail outlined in some frequently asked questions:
How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.
Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.
Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.
Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).
Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.
What should Guests do if they have concerns?
Guests should contact Guest Relations to discuss their assistance needs
*More details regarding Disability Access Service Card will be available closer to it’s implementation on October 9th. I will be sure to pass on the information as I receive it!